www.warrantyshop.co.uk is a trading name of Sure Wise Limited who are an appointed representative of Avid Insurance Services Limited, we are authorised and regulated by the Financial Services Authority (FSA). FSA Firm reference Number is 544248.

Our products are provided by Jubilee Insurance Services Limited. With regards to ownership no underwriter or insurer owns any of the Sure Wise Limited share capital

The Financial Services Authority is the UK's financial regulator, which sets out rules and exercises enforcement powers to ensure that regulations are adhered to and consumers are treated fairly. The FSA is funded by its member firms, which it regulates, and not by the government. You can find out more about the FSA by visiting www.fsa.gov.uk

The Warranty Shop does not offer advice or make recommendations with regards to the cover that consumers should take out. The aim of our service is to ask questions to determine which policy is the right one for the consumer. However, the choice of policy is down to the customer.

The policy contains a cooling off period, which allows you to return it and obtain a full refund if you have a reason to be dissatisfied with the cover provided, providing that this is done within 14 days from the date of issue and the policy has not been used or subject to a possible claim.

The Financial Services Compensation Scheme works alongside the Financial Services Authority. This is a compensation fund that is designed to protect the consumer against financial losses. The fund is designed to pay out compensation to the consumer if the company is unable to pay out on a claim due to insolvency or because it has ceased trading. To learn more about the FSCS visit www.fscs.org.uk

In order to ensure that you get the right level of cover you will need to choose the level of cover that best meets your needs. All information relating to your quotation, level of cover, and our terms and conditions are made available via the website and through policy summaries. All documentation will be e-mailed to you at the point of purchase.When you purchase a policy from Warranty Shop you have the right to cancel within fourteen days of receipt of your policy documents with a full refund

How do I complain? Surewise aims to provide you with a first class service and is committed to providing you with an excellent claims handling service. If, however, there is an occasion when you feel they have not provided the service you expect please tell them about it, so that they can do their best to solve the problem. If you have any disability that makes communication difficult, please tell them and they will be pleased to help. In the first instance please address your correspondence to Direct Group Limited, Direct House, 4 Sidings Court, Doncaster DN4 5NU. Telephone number: 0844 412 4067. The Administrator has internal complaints handling procedures which you can ask to see. Please supply your name, address, schedule reference number and where possible enclose copies of relevant correspondence as this will help to deal with your concern, in the shortest possible time. In the event that you remain dissatisfied with the response received you can refer the matter to Lloyd's. Please contact: Policyholder and Market Assistance, Lloyd's Market Services, 1 Lime Street, London EC3M 7HA. Telephone number: 0207 327 5693 Fax: 0207 327 5225 E-mail: complaints@lloyds.com. Complaints that cannot be resolved by Lloyd's may be referred to the Financial Ombudsman Service. Further details will be provided at the appropriate stage of the complaints process. This complaints procedure does not affect your right to take legal action.