If you have any specific questions with regards to a new or existing policy please do not hesitate to contact us by phone, email, or in writing. However, you may find that your question has already been answered in the Frequently Asked Questions section below.

Where do I tell you what items I'd like covered?

Are all the products ticked on the quote page covered?

Will my policy cover more than one of each item?

Is giving bank details secure? Can I pay annually by credit card?

Are hobs and cooker hoods covered under your policies?

Can I have extended cover for each of my items separately?

Do I have to arrange the engineer and is there a call out charge?

Is there a limit on the number of call outs?

I have a 50 inch TV, is that covered?

Are 3d TV's covered?

I'd like a 3 or 5 or 9 appliance warranty, can you provide this?

I'd like a 3 or 5 year warranty, can you provide this?

Am I covered for accidental damage?

Do you cover hoovers, consoles, computers, tablets, phones or boilers?

Can I get a discount if I pay annually rather than monthly?

What if I need to change my bank details after setting up a direct debit?

How do I make a claim?

What do I need to do if I am moving home?

Don't worry! As we're not worried about how many items you would like covered, we ask you to input those details into our My Account section after you have bought your policy. From there you can manage all aspects of your policy.

Yes! What's more there's no limit to the number of any particular item or total number of items under our policies.

Yes again! As above, there's no limit to the number of any particular item or total number of items under our policies.

Currently our system is set up to use monthly direct debit as the payment method. Your details are transmitted in exactly the same secure encrypted way that credit cards are sent on other eCommerce websites. We may offer annual card payments in the future but apologies at the moment we have no immediate plans to do so.

Yes! All our policies cover your complete oven / cooker.

No need! The great thing about our cover is that you cover a wide range of household appliances and devices with one convenient and affordable policy, saving you both time and money.

No. We arrange one of our qualified engineers to visit you and there's no call out charge.

No. We don't limit the number of times an engineer will visit you.

Yes! There's no limit to the size of TV covered by our policies.

Yes! Our silver and gold policies cover all of the TV's in your home up to the total insured sum of each policy.

Better than that! Our products dont limit the number of items or appliances or the number of each type, so you can have as many as you like up to the total value covered one each policy.

Yes! As our policies are rolling monthly, you can choose exactly how long you have one for.

Any accidental damage or external cause such as fire, flood, lightning, theft, attempted theft, explosion or water damage is not covered on our products.

We don't cover those items at the moment. For a full breakdown of what is covered and what is excluded, please refer to page 5 of the policy wording. Please click here for more details

Unfortunately we can only accept monthly direct debits at this stage; we are working towards offering the facility of paying your premium annually and will advise all existing customers when this is launched.

You can quickly and easily amend your bank details even after you have set up a direct debit. All you will need to do is contact our customer services team with at least ten working days' notice.

Making a claim is fast and easy. All you need to do to register your claim is contact us from 9.00am until 5.00pm Monday to Friday. Please click here for more details

If you are moving home you will need to provide us with your new address details so that we can amend your policy accordingly. Please complete the change of address form (please add link) to enable us to amend your details. We will then send out a new policy.